There are many reasons why a company might choose to outsource some of its services or personnel. Cost reduction, focusing on their core business, flexibility, and risk reduction are among them.
One of Grupo STT’s main pillars is the use of cutting-edge technology. The efficiency and effectiveness of our team make a difference, generating added value and setting us apart. We have tools like Planning Now, Team Planning, and APS, which allow for precise controls in a timely manner.
Good management and process optimization build clear and trustworthy relationships with our clients. Clients often seek peace of mind in their daily operations. Over time, everyone at Grupo STT has become attuned to this, becoming business tailors who tailor solutions to our clients’ needs. Therefore, the success achieved is due to the combined efforts of each of our talents.
Carlos Gonzalez Interview:
How does this approach benefit companies looking to outsource their processes?
In negotiating with some companies, it becomes an analysis of the operation or business sector, depending on the company. The key is to consolidate indicators that will guide us efficiently towards our objectives. Everything works together to prevent, mitigate, and reduce unnecessary costs, optimizing resources and making any production system more productive. Data analysis provides a clearer picture for our clients, who feel reassured knowing that Grupo STT has the certified tools and processes to carry out any operation.
What specific strategies does Grupo STT implement to ensure optimal performance at each phase of business processes?
With so many years in the market, 25 years already, we have been certifying our processes based on our experiences. This helps us shorten the distance and improve response times, ensuring optimal performance of our processes.
Can you provide specific examples of how you have customized processes to improve the effectiveness of a particular client?
We recently initiated a new business relationship with a company specializing in selling tourist experiences. Since they have no legal representation in Colombia and are unfamiliar with our country’s labor laws, we began by setting up an administrative structure with all its components: personnel, office, office equipment, brand advertising, enrollment, and supplier search to provide services under our client’s standards. In fact, we structured the entire operation with the same deliverables as theirs.
Client satisfaction shows that these tailor-made solutions were the best for their company, and our team, with its implementation and execution schedule, achieved them in a timely manner. Managing our processes and effectively executing the strategy is the direction we must follow. We always aim to integrate them effectively, and the combination of these factors ensures that our objectives are met.
In summary, Grupo STT’s BPO service adapts to the needs of any company, regardless of business sector or employee volume. The main value benefit is that it allows the company and its HR or payroll departments to focus on their core business and strategic activities without getting bogged down in an operational process, which can be outsourced to experts without losing control or visibility.
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Manuel Monge – Community Manager CA
Carlos Gonzalez – Business Development Manager
