Today the world faces an unexpected situation, with economic uncertainties and discussions about labor continuity. Due to this, the companies have reached a point where they must discover the way to work with a new reality; which makes them think now more than ever in a matter of profitability and maximization of resources. This is why it seems important to remember that there is a way to move forward in the market concentrating on the strategic;
Outsourcing.
The definition of Outsourcing is to outsource or bring an external company expert in all kinds of matters and areas to carry out a company´s tasks and operating processes. For example, a company expert in payroll can offer support in all matters related to severance payment, labor legislation, among others.
Milena Quesada, BDM of Suramérica of Grupo STT states that “if a customer does not outsource its payroll process it can incur in matters as for example that the person in charge does not observe the principle of confidentiality of the information, that it is not updated in the changes of law of the respective country or that it is the only person that handles sensitive information and in case of incapacity of work or any other special circumstance the process is interrupted, and while looking for someone to train for this post, time, money and credibility is lost with your internal customer”. With this Milena indicates that STT offers four main benefits when you outsource:
● Reduces costs (allows to reduce investment in capital expenditure)
● Increases efficiency
● Reduces risks
● Makes processes more flexible
On the other hand, Joel Villafaña, of BDM Caribe of Grupo STT emphasizes that Outsourcing shows a real comprehensive solution providing speed and low budgets.
Through outsourcing, processes that are key in your line of business and that at the same time have been affected for example by Covid 19 pandemic, allow your companies to “take a break” from operation processes and focus on strategies. But, how does an outsourcing company achieve this? The answer can vary and for Roberto Alvarado, BDM NorthAmerica of Grupo STT, the key is trust, teamwork and adaptation to change.
“Through these 21 years’ trust has increased. We offer service warranty, we have been working responsibly, focusing on results and offering the customer what it wants. We help the customer with savings and higher production and the customer is satisfied because
it found what it was looking for and needed”, pointed out Alvarado.For Milena, Joel and Roberto, pillars of Grupo STT, the situation was being analyzed from before, because they have put themselves in the customers companies shoes. STT has
been preparing for more than 5 years in technology issues with digital platforms that allows connection between the members of the organization and interaction with the customer, andfor more than 1-year robotics was incorporated; under the teleworking model.
“Focus on what you do best, we take care of the rest”, the phrase describes what Grupo STT does for its customers.
If you want to know more about Grupo STT´s history write to info@grupostt.com or please enter www.grupostt.com/nosotros/.
