One of the main competitive advantages that companies have, within that race to win a client, is the matter of quality assurance and more when a changing and volatile time is being lived; economically and business speaking. This is the reason why we share 5 reasons why your company should have a Quality Management System.
According to RAE (Royal Spanish Academy) the word quality is defined as the characteristic or set of characteristics inherent to something, that allows to judge its value and suitability of a product or service to the specified characteristics.
For Mileyvi Lopez, Quality Manager of Grupo STT, quality goes beyond a few simple specifications and rather encompasses compliance with requirements.
Mileyvi emphasizes that quality must be a system and must have management. “Quality Management is a tool that allows the organization to plan, execute and control its activities through procedures, manuals, instructive materials, forms and policies among others”, stated Mileyvi.
These are the 5 reasons to have a Quality Management System:
- Improves the image of the organization.
- Increase customer satisfaction.
- Helps to integrate processes.
- Creates a culture of continuous improvement.
- Promotes the participation of Senior Management and of employees.
In the same manner these processes must be insured and for that there are many ways. One of them is through audits since the results obtained help to determine compliance with the provisions and must be carried out at least once a year.
Mileyvi also states that the implementation of a Quality Management System is a strategic decision of the organization and its success depends mainly on the purpose for which it was raised.
As a result, if one of the goals is the compliance with requirements of a norm and the certification has been achieved, this is a factor to highlight; another factor would be if customer satisfaction increased, this is one of the most important ones and the main axis of ISO 9001-2015 Certification; additional to this we have involvement of the interested parties and verification of changes in the culture of your staff; if the above applies, it can be said that the intended purpose of the implementation was met.
STT has provided service of excellence for more than 20 years and the quality has been demonstrated guaranteeing always a solution tailored to the client´s needs, optimizing its results.
