Manuel Monge – Community Manager Central America and Caribbean

Verónica Moreira – Communications Coordinator

Trina Fuentes – Regional Manager PPO

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PPO is one of the services provided by Grupo STT, as per its acronym in English it means

Payroll Process Outsourcing and consists of outsourcing payroll processes, considering that

talents from the optics of employer’s responsibility are related to the client company that

acquires the service.

This is a very important and fundamental process in any company as it is the compensation

of talent; a company like Grupo STT, where we have years of experience and responsibility

undertaking processes and separate the client from the process operability. We take care of

the administration and preparing your company’s payroll calculations, in full compliance of

the law and its special requirements; our coverage is regional, with expert staff in each

country. All the process is carried out in an automated way; this allows us to present to you

security and confidentiality of the information, an excellent process management and

accuracy of results in time and form.

Initially the service portfolio is well defined and delimited, and then the different work teams

derive from these to execute and support the different lines of business; in this sense we

have a well developed structure, expert talents and technological tools that allow and

facilitate the execution of processes in an efficient way.

Our clients are accompanied and well guided throughout the whole process starting with the

formalization service, subsequently with the implementation phase, set-up and continuity

during the business cycle with Grupo STT.

More than 18 Countries

More than 30 thousand Talents

More than 65 thousand Pay slips per month

More than 90 Clients regionally

More than 217 Projects

This service has several benefits among which we mention:

• Support the HR unit as experts and in charge of operational calculation processes
• Reduce operation costs leveraged on our team and systems without carrying out

direct investments in these categories

• Confidentiality
• Consolidation of a regional system and a single provider
• Eliminates risks of operational centralization
• Law adjustment update
• Expertise and knowledge of legislation and processes in a new market

Also, the process is simple and effective; it is coordinated together with the implementation

area through a schedule or project plan with tasks, people in charge and dates to start the

project.

The client accompanied and with the instructions and templates shared by STT completes

and shares data to be migrated to STT’s calculation systems. The data is validated so that is

consistent, correct and complete.

The previous information is transferred to STT’s systems. The setting is prepared and all the

elements of the client’s payroll are configurated. Once the previous step has been carried

out, the running exercise in parallel with the client’s current payroll is undertaken to compare

and make the required adjustments. The whole process is assumed; standard time for this

phase is 2 months.

Like in the implementation phase we have all the processes designed and documented and

we work based on a schedule previously established with the client, in the same all the

activities of the payroll cycle as well as the dates on which each must be met are set out:

• Incidents sent by the client.
• Appropriate reviews and approvals.
• Initiation and processing of payroll.
• Review and validation (control points).
• Client delivery.
• Approval on the part of the client.
• Closing of the calculation cycle.
• Issuance of reports for payment to talents.
• Generation of reports to institutions, approvals and presentations.
• Payment receipts are generated and sent.
• Attention to queries or requests for new requirements is always open.

• The process starts again for the next payment cycle; the process is similar for the

other processes either annual as Christmas bonuses of for calculating vacations or

settlements.

Technology certainly is our best ally; we have secure and robust systems so that the

process can be undertaken in an automated way, within the main systems for PPO service

we have the following:

• Payroll Software or Calculation Engines: It is the system where Grupo STT

manages the client’s data to carry out calculations and generate information

packages (payroll reports, governmental entities, bank line, accounting entry and

additional reports required).

• DPM: It is the tool where the information shared with the client circulates back and

forth. This solution grants 1 license to the client (person of TH, the main contact

designated by the client as responsible of communication and authorized to send,

receive, request data and approve everything related to payroll) and is trained during

the implementation phase so that it can upload and maintain all project information.

• BI: To carry out or develop additional customized reports with certain characteristics

and specifications from the client. Also it is secure and encrypted from start to finish,

with which data shared between Grupo STT and the client is maintained in

confidentiality.

Grupo STT’s PPO service in summary is adapted to the needs of any company, to any line

of business and volume of employees; the core value benefit is that it allows the company

and its areas of human resources or people in charge of payroll concentrate in the main line

of business and in their strategic activities related to it, without wearing off in an operational

process that can be transferred to experts without losing control or view.