Manuel Monge – Community Manager Central America and the Caribbean

Verónica Moreira – Communications Coordinator

Carlos Gonzalez – BDM Ecuador and Uruguay

Mainor Acosta – Business Developer USA and CR

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The HRO service is the administration of temporary or permanent personnel; we can say

that when a company has a work team that is growing by increasing its production; the

administrative workflow is directly related and generates more processes; that is why the

HRO serves as an alternative to companies, since it provides this support and

companies can dedicate themselves to their line of business, it also shortens the search

times for candidates and their affiliation to government entities such as the Compensation

Fund, Social Security affiliation, Pension Fund, etc.

Within HRO we use a series of mechanisms, protocols and tools that guarantee that each

employee achieves their personal and professional goals, benefiting the company

simultaneously. The HRO seeks to effectively coordinate the individual efforts of the

group of people that constitute the client companies of STT, in addition we link them to

our welfare plans, in order to achieve all the objectives, set by our clients.

In this sense we are generating value to companies; since we are involved in the

optimization of processes through continuous improvement, this creates a differentiated

brand of our ecosystem and this is how HRO becomes a necessity for organizations and

from our mission we contribute to their growth.

One of the main benefits that Grupo STT offers its customers is that it has certified

processes and allows everything to flow smoothly. We have ISO 9001-2015 and ISO 27001

certifications, which assures our clients that the processes and information security which

they receive in a country, is the same as they obtain regionally; coverage of Grupo STT.

Our HRO service has indicators such as customer satisfaction surveys: At Grupo STT

we carry out standardized processes of periodic surveys, with the purpose of obtaining the

satisfaction index of the talent we manage and of the outsourcing client, to detect process

improvements and provide quality service.

In the last 3 years we have obtained a level of general satisfaction from our talents in

different projects globally, as well as from our clients, above 95%, where both the level of

commitment of human talent, as well as the level of confidence of our clients with the service

provided is considered.

Our HRO service, offers our clients fast and effective solutions, to cover temporary projects,

without the need to incur expenses in recruitment processes, labor contracts and government procedures inherent of hiring personnel, this allows to cover the project´s

operational need in shorter times, at a cost of less than 40% compared to doing it directly.

Then, it seems important to us to briefly detail the service process; it starts with a

presentation to the new client; showing how the project will be executed and the organization

areas involved that will provide customer support in issues such as:

• Recruitment
• Selection
• Hiring
• Induction
• Payroll
• Billing

The Personnel Administration or HRO, solves the need of companies that want to provide

workers with "Social Welfare", however, some interdisciplinary entities supervise and control this type of service since on some occasions many workers have seen their labor rights violated; that is why the HRO service in Grupo STT is well structured and in compliance with legal obligations; which builds trust in our talents and our customers.

With the HRO service, Grupo STT is responsible for the recruitment as well as for the complete management of resources, according to the requirements and profiles defined

for each position that your company needs.

We are your strategic ally par excellence, with more than 23 years in the field of outsourcing

with presence in 3 continents, certified processes delivered in a timely manner. Grow wisely

with Grupo STT.